Participation to the regional spare parts operations, providing the right parts, at the right time, at the right place and at the right price to all Customers Ownership of a geographical area / zone: -Dedicated contact for a list of customers and/or subsidiaries . Accountable for customers’ satisfaction: -Manage customers quotation requests and orders up to the delivery according to the customers requests -Co-ordination with the technical, engineering, procurement, logistic services for a successful spare parts customer service -Co-ordination with the Customer Services Manager for a global service customer satisfaction Accountable for customer’s payments: -Make sure to get a firm order from customers -Apply the appropriate terms of payments according to the amount of the order and the customers financial situation (with the support of the Sales Administration Dept) Contribution to the sales objectives and issues: -Quotations follow-up directly with the customer or in collaboration with the Customer Services Manager -Co-ordination, support to the sales team and the sales organisation for the growth of the business Apply processes: quotations and orders management: -Technical validation of the request (codification, equipment...) with the assistance of the technical Dept -Control and apply the pricing conditions (pricing zone, discount...) -Control and apply the terms of payment -Control and apply the terms of transportation -Control and apply the specific conditions linked to the customer and/or the country (documentation, official control before shipment...) -Apply the tools required and the flow requested such as sincro, swap within requested time -Fulfil one’s commitments (CRD management/ back-orders follow-up, OTIF, and reporting for ZPAM) -Honour as much as possible customers delivery time requests (according to the possibility within the supply chain organization) -Manage the discrepancies: wrong shipment, missing documentation, wrong pricing... -Record or transmit customer’s data (contact details, machines moving, terms of payment, terms of transportation...) Knowledge & competence -Sales Administration skills -Customer oriented motivation -Good knowledge of IT systems -Ability to go into details -Arabic, English proficiency, French would be a plus -Industrial environment aptitudes
تفاصيل الوظيفة
| 2014-12-14 | تاريخ الإعلان عنها: |
| ألمانيا | منطقة الوظيفة: |
| المبيعات | الدور الوظيفي: |
| صناعة وإنتاج | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
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